How Long Do Website Updates Take?
How long your site updates take will vary by "work load".  We strongly urge customers and clients to plan wisely and provide us with at least 10 days of lead time. This goes with out saying, but simple updates can be done in a matter of hours; whereas dozens of pages compiled with corresponding artwork needs can take longer.

What's Not Included In My After-Care Plan?
At present this includes: audio and video editing, desktop support, and new content development. If your site maintenance requires any of this, or massive amounts of photo manipulation, we can provide you with a custom maintenance plan to fit your needs; otherwise, these appear on the next monthly invoice as non-inclusive itemized services.

Monthly Payment Requirements
Monthly maintenance payments are secured using a credit card or debit card. Payment is collected at the time you begin service, further monthly charges recur 2 days prior to your monthly renewal date. 

How Do We Accept Content For Your Site Update?
Although our preference is to accept content via email and our Customer Care Center, DiamondTech will accept content via postal mail, FedEx/UPS, or your web hosting server's FTP resources.

What If I Need An Urgent Update?
Although our preference is to plan for a 10 day window, clients that need urgent same day service for imperative reasons, may request such at the expense of normal design rates. These types of requests are NOT inclusive of your maintenance plan agreement. High priority requests can only be made through the Customer Care area of our website to ensure they are reviewed within 2 hours.